Trusted by
Some of the sponsors and CROs we work with across Latin America. All trademarks shown belong to their respective owners.
Some of the sponsors and CROs we work with across Latin America. All trademarks shown belong to their respective owners.The challenge
A patient who decides to leave costs more than adding a new one
A patient who decides to leave takes with them the recruitment cost, the visits already done and the study's statistical power. And they almost always signal it first.Motivation fades
Between visits the patient is left alone with their questions and loses sight of why they joined the study, especially while they see no results yet.Logistical and socio-economic barriers
Travel, distance to the site, work schedules and out-of-pocket costs weigh more than the willingness to participate.The bond with the site cools off
When patients find neither trust nor answers from site staff, adherence drops before motivation does.How we work
Catching risk before it turns into dropout
A loop that runs from the data to a concrete action, worked through together with site staff.1
Risk detection
We analyze each patient's behaviour and feedback to spot early dropout signals.2
Personalized outreach
We contact the at-risk patient to understand the real reason: motivation, socio-economic situation, difficulty reaching the site, or rapport with the team.3
Tailored action plan
We define concrete actions to address that need and work them through with the site in regular sessions, with deadlines and objectives.4
Monitoring
We measure whether the plan worked, whether the critical issue was resolved, and how the patient's bond with the site evolved.Reach
Where our campaigns are running
How our active campaigns break down by country.- Brazil25%
- Argentina23%
- Mexico21%
- Chile18%
- Colombia11%
- Peru2%
Why Un Ensayo para Mí
Retention held together by people, not automated reminders
Technology, local insight and human support throughout the protocol.Site App for the site and the CRA
A participants management system with a site view and a CRA view: each patient's status, attendance at recent visits and scheduling, meeting data protection and processing requirements.Local, native teams
A multicultural team with native speakers who understand each country's health system and unspoken rules.Active listening, AI-augmented
Our team is trained in advanced active listening techniques and uses AI-powered tools to detect needs beyond words.Open line, Monday to Friday
A simple, accessible channel from 9:00 to 18:00 local time, by phone or WhatsApp, for questions, FAQs and encouragement.Visit logistics, handled
Visit reminders and rescheduling, advance scheduling within the protocol windows, and transportation to the site coordinated 48 hours ahead (available in the premium service).Within the regulatory framework
All support is delivered in line with the protocol, informed consent and each country's data regulations.Compliance
Our information security management practices are aligned with the ISO 27001 standard.
Patient data handled to international standards
We work under Good Clinical Practice and the data protection frameworks international sponsors require.Let's set up a meeting
Tell us about your study
Leave your details and we'll set up a 30-minute call to look at when in the protocol patients decide to leave your study and how we can help.- We reply within 48 business hours.
- We set up a 30-minute call with the team that would run the project.
- If there's a fit, we put together a proposal with scope, timeline and costs.
